Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Portus Digital As Agent
When you buy a product from our website, you are buying direct from our supplier.
Portus Digital will act as an agent between you and the supplier and your contract will be directly with them. The name and contact details of the supplier will be provided on your invoice.
If you come to collect the product from our UK premises or you are a business requiring UK vat supply then you can request this service and buy from Portus Digital. The Portus own brand of computers is an exception to this rule - as these products are manufactured and sold by us.
All products come with a standard 1-year warranty based on the sales invoice you receive with the product. All you need is to keep the invoice.
Naturally if the product is delivered with a fault a replacement will be supplied.
Portus Digital is part of the company Validhirst Limited.
Registered in the UK October 1994.
Registration Number 2975584. VAT Number GB671947988
52 The Street
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
Exclusion of liability
1.13 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.14 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
We require payment upfront at the time of ordering and your card will be debited at the point of order confirmation.
If you require a VAT receipt please contact us.
You can pay using the EKM Pay or Paypal which you will be asked to select at the end of the shopping cart, whereby your personal data and payment detail is SSL 128BIT encrypted. (SSL is a Secure Sockets Layer that provides security in transferring data over the Internet, forming a layer of encryption between the server and client. This is particularly important in a commerce situation, as the shopper is providing merchants with their personal information and often with their credit card number.)
EKM Pay provided by Clear Accept is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance that can be achieved.
Verified by Visa and MasterCard SecureCode (3D Secure) are the latest fraud prevention initiatives launched by Visa and MasterCard.
3D Secure works in a similar way to Chip and Pin, by asking the customer to enter a unique password in order to complete their online order.
You can call or email us to arrange payment by credit/debit card or make a transfer to our bank.
1.15 Please allow for up to 7 working days for delivery from day of completion of purchase.
Cancellations, returns and refunds
1.16 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.17 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.18 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.19 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.20 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.21 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.22 You will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
1.23 We will refund you money to the original payment method.If you paid by card it can take up to 7 days to appear back in your account.Paypal refunds can take up to 30 days.
1.24 You may return the goods to us if you find it faulty due to manufacturer fault, provided that you notify us within 30 days upon you receiving of the goods. You may opt for a full refund or replacement subject to below condition(s):
(a) Goods are purchased from our website (www.portusdigital.com)
(b) A request for return notification is submitted by contacting us either by phone or email, and received by us within 30 Days upon you receiving of the goods.
(c) Goods are returned with a copy of your receipt/invoice.
(d) Goods returned are confirmed to be faulty after our inspection.
1.25 For any cancelled orders within the legislation the customer would be entitled to a full refund
Return of Wrong or DOA Item
(a) Goods are not working straight out of the box. (DOA)
(b) Goods are not what you have ordered. (Wrong goods)
(c) For wrong goods received, the goods must be returned to us in unopened and unused condition with full and complete packaging including accessories and other material(s).
(d) For DOA goods, the goods must be returned to us in original and undamaged condition with full and complete packaging including accessories and other material(s).
Goods returned are confirmed to be wrong or DOA after our inspection.
1.27 All products on the website come with a minimum of a 1 Year Warranty, unless advertised otherwise on the website (eg refurbished items or extended warranties)
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and
conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.